Elia Burgueño Rayo is a Customer Success Manager located in Amsterdam and has been in construction for over 10 years. She is responsible for developing customer relationships throughout EMEA, working closely with prospects and clients from pre-sales to services delivery. Elia ensures customers are satisfied with the services they are receiving and also resolves any areas of improvement. In addition to her current role, she has served InEight as a Solutions Engineer and Technical Execution Specialist, giving her broad experience at the company. Elia has led implementations of InEight solutions for a wide variety of industries: O&G, mining, EPC, power/energy and residential around the world including the U.S., Canada, Italy, Ecuador, Argentina and Mexico. She has had experience integrating InEight products with ERP systems such as SAP, ODOO, Microsoft Dynamics 365, F&O and Oracle, plus scheduling software such as Primavera and MS Project and reporting software such as Microsoft Power BI.Previous to InEight, Elia held various global industry positions, including Project Controls Specialist for Abeinsa EPCin the U.S.leading a global digital transformation andChief Architect Assistant at two architecture firms in Barcelona. She holds a degree in building construction and architectural engineering from the Universitat Politecnica de Catalunya, a certificate in the archeology of architecture from CSIC, as well as a Master of Architecture degree from Escola Tecnica d’Arquitectura de Barcelona. She is a certified Change Practitioner by Prosci and Certified Associate in Project Management by the Project Management Institute.
Posts By Elia Burgueno Rayo:
Handling Today’s Global Customer Support Challenges