I need a central place to log issues immediately when I come across them, and easily assign them to contributors. It needs to be mobile and easy to follow up on.

We need early visibility to all the issues that could affect the budget or schedule of the project, and it’s critical that we’re able to trace those through to potential or actual change orders.

My job is to create predictable outcomes on projects. I can’t do that unless I have total visibility to all the issues and potential changes on the project.

We need an effective way to communicate and coordinate with our projects, using a consistent approach for both our own project staff and our contractor partners.

Our change management system needs to be able to accommodate the client’s requirements for each project. I don’t want to lose the opportunity to recover my costs because I missed a notification window.

Managing changes can be extremely time consuming, pulling numerous people away from the work itself. All the relevant information about an issue, such as photos, quotes, and e-mails, should be right at my fingertips so I can instantly create a defensible change order.